• 808, Devika Tower, Nehru Place, Nehru Place, New Delhi, South East Delhi, 110019, India

  • +91-8595215061

  • info@vitto.money

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Vitto – Fair Practice Code

1. Introduction

Vitto, operated by Uthaan Technologies Private Limited, is a financial technology platform that facilitates access to financial services for MSMEs by partnering with RBI-registered financial institutions. While Vitto does not directly lend or manage credit, it provides data-driven tools and APIs that power consent-based credit assessment, fraud detection, KYC, and digital workflows.

This Fair Practice Code outlines Vitto's commitment to transparency, ethical conduct, privacy, and partner accountability in all its services.

2. Scope

This Code applies to:

  • i. All tech-enabled services offered by Vitto to partner
  • ii. All employees, representatives, channel partners, and technology agents of Vitto.
  • iii. All activities associated with data collection, processing, consent, and use in connection with services offered through our partner ecosystem.

3. Objectives

  • i. To ensure that customers using the Vitto platform are treated fairly and with dignity.
  • ii. To promote transparency in data usage, product terms, and service delivery.
  • iii. To uphold privacy, consent, and grievance redressal mechanisms.
  • iv. To align with the spirit of RBI's Digital Lending and Fair Practice guidelines through partner accountability.

4. Role of Vitto as a Technology Provider

  • i. Vitto provides digital infrastructure for onboarding, assessment, decisioning, and servicing of financial products.
  • ii. Loans or financial services offered via the Vitto platform are extended only by regulated financial institutions (Banks/NBFCs).
  • iii. Vitto ensures its platform operates with prior consent, clear disclosures, and strong data protection frameworks.

5. Key Practices and Customer Protection

a. Fair and Transparent Communication

  • i. All services, tools, or partner-led financial offerings are described in simple language, accessible in regional formats where applicable.
  • ii. Vitto ensures clarity in pricing (e.g. partner interest rates, processing fees), terms, and consent mechanisms for every product offered via its APIs or interfaces.

b. Customer Consent and Data Usage

  • i. Data such as Aadhaar, PAN, bank statements, GST data, and telecom indicators are accessed only after explicit digital consent.
  • ii. Customers are informed of the purpose, usage, duration, and any third-party sharing before data is accessed.
  • iii. Consent logs are maintained and made available to users on request.

c. Technology-Driven Security and Privacy

  • i. Vitto complies with ISO/IEC 27001:2022 and ISO/IEC 27701:2019 standards.
  • ii. Regular audits and testing are conducted to maintain security of user data.
  • iii. Personal data is encrypted, stored securely, and shared only with customer-approved entities.

d. Loan Process via Partner Institutions

  • i. Vitto ensures that partner lenders provide the following to borrowers:
    • a. Loan sanction letter with terms
    • b. Key Fact Statement (KFS)
    • c. Repayment schedule and charges
  • ii. Disbursal, repayment, and collections are executed directly by the lending institution.
  • iii. Vitto does not interfere in decision-making, disbursal, or recovery but tracks partner adherence to ethical norms.

e. No Discrimination Policy

  • i. Vitto and its partners shall not discriminate on the basis of gender, religion, caste, language, or location when facilitating services.

f. Ethical Conduct by Partners

  • i. All Digital Lending Partners, DSAs, and API-integrated clients must adhere to a code of conduct aligned with RBI's Fair Practice Code and Digital Lending Guidelines.
  • ii. Vitto reserves the right to suspend or terminate partnerships in the event of violations.

6. Grievance Redressal

Customers can raise complaints related to platform experience, data usage, consent, or partner interaction through:

  • Email: info@vitto.money
  • Phone: +91-7428621444 (10:30 AM - 6:00 PM, Mon-Fri)
  • Address: 808, Devika Tower, Nehru Place, New Delhi, 110019

Complaints will be acknowledged within 48 hours and resolved within 7 working days. If unresolved, matters may be escalated to the relevant lending partner's grievance officer or the RBI Ombudsman (if applicable).

7. Review and Updates

i. This Code is reviewed annually and updated to reflect changes in regulatory guidelines, technology architecture, and user needs. The latest version is always available on Vitto's website.